Vending machines complaint form

Baltona

  1. Customer complaints are submitted by filling out the form available on the contact page.

  2. In the above-mentioned form, you must provide all the necessary data for contacting the customer, describe in detail the reason for the complaint and provide proof of purchase.

  3. Once the application is registered, the Customer will receive confirmation of the above by e-mail. If necessary, a representative of Baltona will contact the Customer to complete the data needed to reprocess the application.

  4. The decision on how to resolve the complaint will be sent to the customer within 14 calendar days of the complaint.


Additional information:
— Complaints are accepted electronically by filling out the form below or a notification sent to e-mail: reklamacje@baltona.pl, as well as at catering facilities and Baltona stores and the Company's Headquarters.
— In a situation where it is necessary to return the advertised product, the Customer shall send it on its own to the address: Przedsiębiorstwo Handlu Zagranicznego “Baltona” S.A., 49 Komitetu Obrony Robotników Street, 02-146 Warsaw (shipping costs are immediately refunded to the Customer to the indicated bank account number, on the basis of the presented bill for the aforementioned shipping).
— All complaints/questions should be directly sent to reklamacje@baltona.pl

* - required field
If your bank account is outside of Poland, please provide your SWIFT/IBAN number and the currency of the bank
The first 4 and last 4 digits of the card number e.g. XXXX.........YYYY.
Payment made with a mobile device with a virtual wallet payment e.g. Google Pay, Apple Pay, Xiaomi Pay. The first 4 and last 4 digits of the virtual wallet card e.g. XXXX.........YYYY.
Acceptable file types: gif, jpg, jpeg, png, mp4, doc, docx, xls, xlsx, pdf, txt, zip, ods, odt. The maximum file size is 20MB.

Proof of purchase *

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GDPR Information

I. Personal data controller

The Controller of your personal data is Przedsiębiorstwo Handlu Zagranicznego “Baltona” S.A. with its registered office in Warsaw, 49 Komitetu Obrony Robotników Street, 02-146 Warsaw (hereinafter: the Controller). You can contact the Controller or the Data Protection Officer (hereinafter: DPO) by writing to rodo@baltona.pl.

II. Purpose, scope, legal basis and duration of processing

The personal data provided by you in the complaint form will be processed

1. in order to properly handle and process the complaint submitted (Article 6(1)(f) of the GDPR),

2. for the performance of the contract tied to the complaint (Article 6(1)(b) of the GDPR – if you are a party to the contract),

3. for billing, accounting and financial reporting purposes (Article 6(1)(c) and (f) of the GDPR),

4. in order to refund money arising from positively considered complaint (Article 6(1)(c) of the GDPR - if you are a party to the contract, Article 6 (1)(f) of the GDPR – if you are the bank account holder to which a refund will be made and nevertheless a person other than a party to the contract), And also in connection with the pursuit of the legitimate interests of the Controller (Article 6(1)(f) of the GDPR):

5. for the establishment, investigation and defence of claims,

6. for statistical purposes related to improving the efficiency of work, the quality of the Services provided and customising them for the recipients.

Your personal data will be stored until the implementation of lodging the complaint and the expiry of the claims limitation period.

As a general rule, we process the data you provide i.e. name, surname, email address, bank account number, the first four and last four digits of the payment card. If you did not provide us with your data, they came from the person who included your data in their submission as an account holder to which a refund will be made due to the positively considered complaint. Personal data obtained insofar include given name and surname, email address, the first four and last four digits of the payment card, bank account number.

III. Information on data recipients

In connection with the processing of your personal data for purposes referred to in section II, their recipients may include a) subcontractors and suppliers with whom we cooperate,

b) IT service providers,

c) archiving companies,

d) banks and other financial institutions,

e) public authorities receiving data in connection with the implementation of the Controller’s legal obligations, f) courier and postal operators.

Your personal data will not be transferred to third countries (i.e. countries outside EU/EEA) or multinational organisations.

IV. Rights in relation to the processing of personal data

In connection with processing of your personal data, you have the following rights:

• the right to access your data and receive a copy thereof,

• the right to rectify (amend) your data,

• the right to have your data removed,

• the right to have the processing of your data restricted,

• the right to have your data ported - where the processing is based on consent (Article 6(1)(a) or Article 9(2)(a) of the GDPR) or contract (Article 6(1)(b) of the GDPR),

• the right to object to the processing of your personal data - where the processing is based on a legitimate interest (Article 6(1)(f) of the GDPR).

• the right to withdraw your consent at any time with no effect on the legality of any processing done on the basis of the consent before its withdrawal.

For more information on your rights, please refer to Articles 12–23 of the GDPR.

Moreover, data subjects also have the right to complain to the supervisory body, i.e. the President of the Personal Data Protection Office. For more information, please visit https://uodo.gov.pl

V. Obligation to provide data

The provision of your personal data is voluntary but necessary to meet the purpose set out in section II. If you do not provide your data, we will not be able to process your complaint.

VI. Profiling

Your personal data are not and will not be used by the Controller for automated decision-making, nor are and will they be subjected to profiling operations in the future.

Reklamator